March 16, 2020 2 min read

Dear Under the Weather® Customers,

We wanted to provide you an update about how we are handling the COVID-19 novel coronavirus outbreak as our number one priority is always to keep our customers, our employees and their families safe.

We currently remain open for all online ordering but, at this time, our Cincinnati, Ohio headquarters is closed to the public for in-person orders until further notice. All employees, aside from those who handle fulfillment, are working from home to minimize the possibility of exposure for everyone. Our fulfillment team will continue to be diligent about cleaning and disinfecting surfaces and washing their hands as recommended.

While we do not anticipate any delay in fulfilling orders, we do ask that you remain patient. It is possible we could experience slower than usual shipment times, processing times and customer service response times due to factors outside of our control. We will continue to comply with guidelines issued by our State Government, the Center for Disease Control and World Health Organization guidelines, each of which continues to evolve daily.

If you have questions regarding an order, we recommend you email us at support@undertheweatherpods.com. We respond to emails during our regular business hours, Monday-Friday, 8:30am-5:00pm ET. In the event our phone support is unavailable you will see a “live chat” option in which you may request a return call or get your questions answered in real time. Our Frequently Asked Questions is a good resource, as is our Pod Finder™ which you can access on our website home page.

We will continue to closely monitor the situation and do everything we can to keep our customers and employees healthy and safe.

Sincerely,
Under the Weather


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