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CONTACT US It is normal for the UTWPod™ to be a little stiff and the wires slightly bent from being packaged, stored and shipped. We recommend you open your Pod upon receipt, lay it flat, and make sure the wires lay flat. It is all right to step on them firmly to flatten them and, once popped up, do another quick check to ensure the wires are straight, straightening them by hand if necessary.
Watch this video on how to untwist a memory wire.
It is normal for a new UTWPod™ to be stiff and a little more difficult to zip and unzip. Pods “stretch out” slightly with use. If the zipper separates slightly when it is new, hold the Pod firmly and push the zipper up and down a few times. The zipper typically re-connects and with ongoing use, is completely functional.
Watch this video on how to loosen the zippers on your Pod.
Try setting your Pod up in the sun for a few hours. The heat from the sun can greatly reduce the wrinkles and also makes zipping easier.
We discourage the use of our Pods on concrete or asphalt as friction can cause a tear in the floor. Pods with tears in the floor resulting from use on concrete or asphalt are not covered by our warranty. We recommend adding a layer of padding if the pod is being used on a rough surface, such as an old blanket.
Check out our folding videos for demonstrations on how to open and fold your pop-up WeatherPod™. Here are a few quick links for folding our most popular multi- and single-person Pods:
A soft brush, microfiber wipe or chammy can be used with warm soapy water to clean the zippered panels, oxford polyester fabric and tent floor.
If you use your Pod while social distancing we recommend leaving the Pod outside after use and disinfecting it according to CDC guidelines at CDC.gov.
NO! This is a potential safety hazard. Do not use matches, candles, heaters or allow open flames of any kind in or near the Under the Weather® Pod. Do not smoke in or near the Under the Weather® Pod.
Under the Weather® pop-up Pods can be folded and placed in case for a few hours after being exposed to wet conditions. If storing your pop-up Pod in it’s case for more than 24 hours, open the Pod and let it air out and dry thoroughly before returning it to it’s carry case for longer-term storage.
The plastic windows on a UTWPod™ are easily cleanable. Dampen a clean washcloth with water and gently wipe both sides of the windows. Then wipe the windows using a dry cloth to dry the windows and avoid streaks.
Yes, roof covers (sold separately) for pop-up WeatherPods tents® can be customized with up to 20 letters/characters and are available in a variety of colors. Visit our SHOP for more details.
Our exclusive, pop-up screen insert, the MyPod™ Screen Insert, pops up in seconds and fits inside our pop-up Pod pop-up tents. It is a snug fit inside the MyPod™ but also fits inside the OriginalPod™ and XLPod™. The MyPodScreen™ is the perfect accessory when you also want protection from bugs and insects. SHOP HERE.
The OriginalPod ™ XLDeluxe features a back door for easy stroller and wheelchair access. A sturdier wire frame allows for wheels to roll over the back door lip and wider, less tapered shape also comfortably fits our exclusive Under the Under the Weather® Bench. Please call us for more information: (513) 871-0400. Monday-Friday, 8:30am – 2:00pm ET.
The MyPod™ 2XL is designed for two people, inside measurements are 46” x 46”, and it perfectly fits our Under the Weather® Bench or two smaller soccer chairs. The ShadePod is also designed to fit two people. The MegaPod™ can fit up to four people and the MonsterMeshPod™ can fit up to six people.For more info, visit our SHOP.
Colors are subject to additions and changes. Visit our SHOP for the most up-to-date color selection.
We do not offer discounts for bulk orders; however, we can save you money on the shipping cost per WeatherPod™ if you ship several Pods to the same location. Contact support@utwpods.com.
We do not sell to wholesalers. We do offer free shipping on orders of 18 or more. Please contact us at support@utwpods.com for more detail.
Unfortunately, many popular brands have imitations, products which have a logo and look alike, but the quality is not comparable. Unless your UTWPod™ is purchased on our Under the Weather® website or at Academy Sports, DICK’s Sporting Goods, Field & Stream, Scheels, or Walmart, chances are it is not ours and the quality will not be comparable. We do also sell on Amazon, but be sure to check that you are purchasing from our Under the Weather® store to guarantee quality and service. While unfortunate, we actively monitor and enforce our patents and trademarks. You know what they say, "If it sounds too good to be true, it probably is!" Be smart and help us protect our brand’s integrity by spreading the word!
Under the Weather® is not responsible for products purchased through any third-party retailers, distributors, or resellers. Products purchased through any third-party retailers, distributors, or resellers must be returned/exchanged directly through that company. All applicable return requests and warranty claims will follow policies according to the company that sold you the product. Customer support related such as return requests or warranty claims must be directed to the company that sold you the product.
UNDER THE WEATHER® WARRANTY AND RETURN POLICY DOES NOT APPLY TO PRODUCTS PURCHASED THROUGH ANY THIRD PARTY RETAILERS, DISTRIBUTORS, OR RESELLERS.
We currently offer shipping to Canada and Australia/NZ only. For shipping to Canada, visit our Canadian store. For any other questions about shipping, contact us at support@utwpods.com.
We ship orders Monday through Friday during normal business hours. Ground shipments are processed and dispatched in 1-3 business days. Expedited orders placed after 2:00 PM (ET) will be processed the following business day. Holidays may affect processing schedule.
Saturday delivery is not guaranteed and subject to carrier availability. Please visit UPS.com for more information.Holidays may affect processing schedule.
Transit time depends on your location and we ship from our warehouse in Cincinnati, Ohio. Most shipments arrive within 2-5 business days.
Delivery Service and Guarantee Modification
Due to the effects of the Coronavirus globally, our service guarantees are currently suspended for all services from any origin to any destination until further notice.
All products purchased directly through Under the Weather® (UTW™) have a 90-day warranty against manufacturer defects. These warranties do not apply to any defect, failure, or damage caused by improper use such as folding and storage, or improper or inadequate maintenance and care. Under the Weather® will provide a return shipping label.
Items NOT covered under warranty include but are not limited to:
• Wire damage caused by improper folding
• Damage caused by use on pavement, asphalt, gravel, etc.
• Damage caused by improper storage
• Damage or odor caused by tobacco products
• Damage caused by pets
• Damage caused by heaters or open flames
Under the Weather® is not responsible for products purchased through any third party retailers, distributors, or resellers. Products purchased through any third-party retailers, distributors, or resellers must be returned/exchanged directly through that company. All applicable return requests and warranty claims will follow policies according to the company that sold you the product. Customer support related such as return requests or warranty claims must be directed to the company that sold you the product.
UNDER THE WEATHER WARRANTY AND RETURN POLICY DOES NOT APPLY TO PRODUCTS PURCHASED THROUGH ANY THIRD PARTY RETAILERS, DISTRIBUTORS, OR RESELLERS.
To submit a warranty claim request, please send an email to support@utwpods.com and be sure to include your order number.
Products may be returned or exchanged within 30 days of purchase. Products (including stakes and roof covers) must be returned in the same condition in which they were received, be in the original carrying bag, and must include order number and/or proof of purchase. Customized items are not eligible for refund. Original shipping and handling charges will not be refunded.
To submit a return request, please send an email to support@utwpods.com and be sure to include your order number.
Under the Weather® makes no guarantee of non-transmission for any of its products. While our Pods can provide a temporary barrier and some peace of mind, during uncertain times we do advise taking additional steps to sanitize your Pod, inside and out, after each use and avoid risk of viral infections.
• While you’re out and about in your Pod, continue to practice social distancing.
• Keep Pod zipped whenever possible. Wear face covers and gloves.
• Clean and disinfect all Pod surfaces, inside and out, immediately after each use.
• Apply disinfectants that contain alcohol, bleach or hydrogen peroxide. See CDC guidelines for details.
• Avoid touching your face and wash your hands, or use sanitizer, immediately.
Do not leave children unattended in the Under the Weather® Pod.
Do not use matches, candles, heaters or allow open flames of any kind in or near the Under the Weather® Pod.
Do not smoke in or near the Under the Weather® Pod.
Under the Weather® pop-up Pods with wire damage due to improper care and/or folding are not eligible for a refund or exchange.
DONATION REQUEST GUIDELINES: The guidelines below detail Under the Weather's policies and procedures while reviewing requests for donations. While we attempt to accommodate as many requests as possible, please be aware we cannot guarantee that every donation request will be met. All requests will be reviewed and we will be in touch to let you know what, if anything, can be donated. Requests submitted without 501 c3 status and/or a Tax ID number will not be considered. Organizations are limited to one request per year. We do not donate items as door prizes or to raise funds for operating expenses. Requests for donations may be sent to support@utwpods.com.
Medical and Healthcare professionals: contact us here for more COVID-19 related donations and product inquiries.
BUFF® Original EcoStretch Multifunctional Neckwear is made from 95% recycled REPREVE® Performance Microfiber with UPF 50 sun protection* and is approved and recommended by The Skin Cancer Foundation. Constructed in 4-way, seamless ULTRA STRETCH fabric, this multifunctional neckwear can be worn more than 12+ different ways for a perfect fit and personalized style.
*UPF 50 protection against the sun’s ultraviolet (UV) radiation. Samples of fabrics have been tested for UV protection by LEITAT-Textile Technology Institutes in accordance with the standard AS/NZS 4399:1996 “Sun protective clothing Evaluation and Classification”, results achieving UPF>50 (98% UV protection). Protection may be lessened if fabric is stretched, wet or old.
Approved and recommended by the Skin Cancer Foundation as an effective UV protectant for covered areas.
No, UTW Multifunctional Neckwear by BUFF® will maintain its shape due to its 4-way lateral stretch.
UTW neckwear is soft and breathable with high-quality, seamless 4-way ULTRA STRETCH fabric construction which makes it wearable in a variety of ways. It can be worn as a neck gaiter, face cover, headband, head tie, cap, beanie, balaclava, you name it.
UTW Multifunctional Neckwear by BUFF® can be used as a face cover or over the lower face and mouth. However, while it may provide some additional protection from the elements and possible exposure, Under the Weather® makes no guarantee of non-transmission for any of its products.
Keeping your UTW neckwear clean and soft is easy. We recommend that you hand wash UTW neckwear. Because of the quick-drying fabric, you can simply lay flat to dry. Do not use fabric softener as it clogs the textile’s pores. Follow these simple steps to keep your neckwear looking good as new.
• Hand or machine wash in warm water with mild soap
• Do not use fabric softeners
• Do not bleach
• Do not machine dry
• Do not iron
No. The UTW Multifunctional Neckwear by BUFF® is designed exclusively for Under the Weather®. The limited-edition color and pattern design is only sold at UTWPods.com.
All products purchased directly through Under the Weather® have a 90-day warranty against manufacturer defects. For additional information about our warranty policy visit our Returns & Warranty page.
